It can be very frustrating to have your Amazon account locked, whether you are a buyer or a seller. It might prevent customers from receiving their orders from Amazon or prevent them from accessing other services like Fire and Kindle. Since their business can’t run until the problem is fixed, sellers may experience a negative impact on their bottom line.
You’ve found the right place if you’ve been looking for a way to unlock an Amazon account that has been locked. This article will cover the causes of your Amazon account’s lockout and offer suggestions for fixing it.
Chapter Table
Five Causes of Locked Amazon Accounts
- supplying Amazon with false information
- a disproportionately large number of orders for a new account 3. a large number of returns
- Unlikely gift card behaviour
- Using various IP addresses from different locations
How to Fix the Locked Amazon Account Problem
Emailing or calling Amazon is the first way to get in touch with them.
- Send a live chat to customer service; 4. Directly upload documents to Amazon
How to Prevent Your Amazon Account from Locking
- Refrain from using Prime Service
- Only purchase affordable items
- Set a daily cap of $200 for gift card purchases; 4. Set up backup accounts using a VPN; and 5. Unlock your Amazon account.
Five Causes of Locked Amazon Accounts
Do not panic if you receive the message “Your Amazon account is locked, and orders are on hold.”
The main causes for Amazon to lock an account are to stop fraud and unauthorised transactions. To immediately identify specific suspicious activities, Amazon has set up a system. Your Amazon Account may be locked for the reasons listed below:
1. supplying Amazon with false information
One of the most frequent causes of locked Amazon accounts is the entry of false information. If you provided a false name, shipping address, billing address, or any other crucial information, Amazon has a number of ways to check this.
2. An unusually high volume of orders placed under a new account
An anti-fraud system on Amazon looks for suspicious behavior, like a lot of orders placed under new accounts. Limiting the number of orders you place each day for the first few weeks after activating your account to 30 will help you avoid triggering this safety net.
3. There are a lot of returns
Average product returns are another warning sign that Amazon keeps an eye out for from their sellers. Buyers typically don’t pay for returns, but Amazon must pay for shipping. Therefore, kindly be mindful of the frequency of your product returns and make an effort to reduce it.
4. Unlikely gift card behavior
One of the best ways for some retailers to draw customers is through gift cards. However, Amazon is quite strict about them and works to control them as much as it can. The best course of action is to wait to buy a gift card if you have just opened an Amazon Prime account, at least until you have established a solid history on the service.
5. Using various IP addresses from different locations
There is a good chance that Amazon will believe your account has been hacked if you log into your Amazon account from various locations and IP addresses. This situation holds true even more so if the orders come from outside your normal operational area. Be wary of giving someone else access to your Amazon account.
How to Fix the Locked Amazon Account Problem
The reason your account was locked is typically given by Amazon. Once you are aware of the reason why they closed your account, the only way to reopen it is to provide evidence that you have not broken any laws.
These actions entail contacting Amazon and uploading supporting documentation.
Contact Amazon by email first
Check to see if you have received any emails from Amazon as soon as your account is locked. You can respond directly via email if you’ve received a message from a customer service representative.
Make sure you include the paperwork and details requested by the account specialist. Continue with these steps if you haven’t received any emails about this issue.
Visit the Amazon page in your preferred browser after opening it.
Select Need help from the sign-in page.
Then select Other sign-in problems.
Select Account & login issues after that. Then select I’m unable to sign into my account.
Finally, write an email requesting that the issue you encountered be resolved. Within the day, Amazon ought to respond with instructions on what you should do next.
2. Call Amazon to place an order.
Call +1 (206) 266-2992 if you’re in the United States. Call 1-888-230-4331 if you reside outside of the United States. Choose the second option if you are a Prime Member when the answering machine asks what kind of account you are using.
Follow the instructions that the supervisor gave you after the verification process. Additionally, you can describe your circumstances and the error in locking your account.
The supervisor or account specialist typically requests the following documentation or information from the client:
your Amazon username.
your bank statement along with the credit or debit card you paid with. Additionally, they might insist that it include your billing address.
Gift card receipts, if the account lockout was caused by this.
Evidence of your default shipping address, such as a water or electricity bill.
3. Speak with support through live chat
Try contacting support via online chat if you’d prefer a different way to get in touch with Amazon. To contact Amazon through this channel, follow these instructions:
Register an account on Amazon. After signing in, click the Contact Us button.
Afterward, select the Start chatting button. From here, you should put together a message outlining your issue and when it happened.
A customer service representative from Amazon will then contact you and request information for verification.
The requested information can be directly typed in. When sending documents, you can email them or attach them.
Your account should be reinstated within the next few hours to a few days after your case has been reviewed and verified.
4. Post Documents to Amazon Directly
You can unlock your account by presenting the required documentation demonstrating that your name, shipping address, billing address, etc. are all valid information. Please make sure you are sending these documents from your Amazon-registered email address before sending.
By entering your credentials, access your email.
In your last order’s dispatch history, look for the confirmation email.
For momentary account access, click the link. In addition to the order details, the important information should be displayed.
Try making a purchase from one of the product pages. If the message “Your Amazon account is locked, and orders are on hold” appears, you are doing well so far.
Decide to click the Add document button.
All required documents should be uploaded.
The quickest methods to contact Amazon are phone calls and chat because a customer service agent is on the other end of the line. A good alternative to a phone call is to send an email, though this is much slower and the response time can be up to two days.
While waiting, we advise against faxing your concern as there’s a chance it won’t reach the intended recipient. You may have to wait a few days to a few weeks for your account to be unlocked, depending on the seriousness of your violation and the communication method you used with Amazon.
How to Prevent Your Amazon Account from Locking
The following are some best practises to follow in order to reduce the possibility of Amazon locking your account in the future:
1. Refrain from using Prime Service
It’s best not to use their Prime service if you operate a dropshipping business. Amazon controls it more strictly than their other services because they pay the shipping fee.
2. Only purchase affordable items
Don’t buy expensive items right away after creating your account. To limit your losses in the event that Amazon locks your account and removes your orders, start with inexpensive purchases.
3. Set a daily cap of $200 on gift card purchases.
As was previously mentioned, Amazon prefers to limit the number of gift card transactions, especially from new accounts. You minimise activating their anti-fraud detection system by limiting the quantity of redeemable gift cards you purchase.
4. Establish VPN-based backup accounts
Use a Virtual Private Network (VPN) and your login information if you are accessing your account from outside your home country.
Having multiple accounts reduces the possibility that your company will temporarily go out of commission if one of them gets locked. Should your old account still be locked, you should delete it as well.
Amazon Account Is No Longer Locked
You must follow the terms of use of the platform after Amazon regains control of your account. If you are an Amazon seller, you should inform your clients of the problem with Amazon and reassure them that it has been fixed.
Finally, to make sure everything is in order, double-check your billing information, including your billing address, linked credit card, etc.
